Jouree Privacy statement

This privacy statement (“Privacy Statement”) explains what information Journee collects, how we collect personal information, and why we collect personal information when you visit or use our website, application, and other electronic services (“online services”). It also explains when, why, and with whom we share that personal information when you use the online services. Personal information includes any factual or subjective information, recorded or not, about a natural person that identifies or describes such natural person.

Your personal information is private and confidential. We take this pledge seriously. Whether you are a prospective, current, or former member- living or deceased -we respect and safeguard the privacy and confidentiality of the information that we create, collect, and maintain about you. Privacy is one of your rights as a consumer. It also is a right that you retain even when you are no longer a member of Journee.

We collect information you provide directly to us, such as when you create an account or profile, use the application, subscribe to our email list, participate in a survey or events, pay a bill, request support, or otherwise communicate with us. Depending on the online services, when you access and use our online services, we may collect the following kinds of information from you:

• Account information, such as your name, email address, password, postal address, phone number, date of birth, and any other information you choose to provide.
• Profile information about your dependents, such as their name, email address, password, postal address, phone number, date of birth, and any other information you choose to provide.
• Health information about your dependents, such as their past and present medical condition, assessment information, therapy history, and daily updates.
• Transaction information, such as your account number, and limited payment information from you, such as payment method and payment card information.
• Firebase Authentication: We utilize Firebase Authentication, a service provided by Google LLC ("Firebase"), to authenticate and secure user accounts within our App. By using our App, you agree to the collection and processing of your personal information by Firebase as described in this Privacy Policy. When you create an account or use our App's authentication features, we may collect certain personally identifiable information from you, including but not limited to:
  • Profile picture (optional)
  • Other authentication credentials (such as social media login information)

We automatically collect the following information from you when you visit or use some of our online services:

• Login information, where our servers record certain log file information, such as your Internet Protocol (“IP”) address, operating system, browser type, and language, referring URLs, access times, pages viewed, links clicked, and other information about your activities on the online services.
• Device information, such as the device used to access or use the online services, including the hardware model, operating system and version, unique device identifiers, and mobile network information. If your device settings permit, we may also collect information about the precise location of your device and access and collect information from certain native applications on your device (such as your device's camera, photo album, and phonebook applications) to facilitate your use of certain features of the online services.

Journee and its affiliate websites, online services, some interactive applications, email messages, and advertisements may use “cookies.” These technologies help us better understand user behavior on our websites, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

The information we collect allows us to:

• Provide, maintain, and improve our online services and provide you with relevant information
• Send you technical notices, updates, and alerts
• Provide support, customer service, and administrative messages
• Respond to your comments and inquiries, and provide customer services
• Communicate with you about products and services offered by us and others, and to provide news and information about products, services, and events we think will be of interest to you
• Plan, administer, and coordinate events, community groups, and outreach activities
• Monitor and analyze trends, usage, and activities in connection with our online services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Journee and others
• Maintain appropriate records for internal administrative purposes
• Comply with applicable laws, regulations, and court orders
• Carry out any other purpose described to you at the time the information was collected

The following are some examples of non-personal information that we may collect and how we may use it:

We may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

With your explicit consent, we may collect data about how you use your device and applications to help our developers improve our products.

If we do combine non-personal information with contact information the combined information will be treated as personal information for as long as it remains combined.

Aggregated information may only be shared between Journee and its affiliates to improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes. Only with your explicit permission, information that you input may be shared with people that you identify to provide access to, for example, your child’s teacher, therapist, etc.

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Journee and its affiliates to disclose your contact information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Journee and its affiliates take the security of your personal information very seriously. When our products are purchased online from Journee’s online store, your personal information is protected using secure Web transaction encryption. We use computer systems with limited access housed in facilities using physical security measures. Cloud data is stored in encrypted form including when we utilize third-party storage.

Information collected by third parties when our products are sold through their online stores, such as Google, Apple, and Microsoft, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties. These online stores do not share any personal or contact information with Journee and its affiliates.

When you post anything about our products on any forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

We will retain your contact information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting the particular Journee affiliate from whom you purchased our product(s) by telephone, email, or by post. We will correct the personal information data if it is inaccurate or delete the data if Journee and its affiliates are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

Generally, we collect, use, and store your Personal Information only in Canada and the US. Please note, however, that we may use third-party service providers that may store or process your Personal Information in the United States or other jurisdictions other than Canada, where it may be the subject of laws of the jurisdiction in which it is processed or stored.

All Journee affiliates and partners are bound by their respective Privacy Policies. Information that you provide may be transferred or accessed by affiliates around the world, providing it doesn’t violate this Privacy Policy.

For personal information that is subject to the General Data Protection Regulation (GDPR), we rely on the following legal bases for collecting and using your personal information:

• Your consent
• Our legitimate interests (which are not overridden by your privacy rights), such as operating our business, understanding and improving our Services, direct marketing related to our Services, communicating with our Subscribers and users about our Services, events, or related resources, improving our websites and protecting our legal rights and interests.

You may withdraw your consent at any time. Where we are using your personal information for our legitimate interests, you have the right to object to that use. See below under Your Rights for how to withdraw consent or object.

If you have any questions or concerns about Journee’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us.

All such communications are examined, and replies are issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues that may be applicable to your circumstances.

Journee may update its Privacy Policy from time to time. When we materially change the policy, a notice will be posted on our website along with the updated Privacy Policy.

JOURNEE

info@onjournee.com

© 2024 Journee. All Rights Reserved.